DealerNavi · Dealership service departments
DealerNavi helps dealership service teams catch mistakes, understand manufacturer requirements, and make better decisions—right on the screens they already use.
Built inside a working dealership service department.
What your dealership gains
Revenue
Help your team catch billing and warranty issues while there is still time to correct them.
Customers
Give employees the guidance to set clear expectations and catch errors before they become customer frustrations.
Employees
Support new employees as they build good habits and experienced staff as they navigate the demands of a busy service department.
Managers
Give managers visibility into corrections, recurring mistakes, and the areas where their team needs support.
For the service manager
DealerNavi gives managers a clearer view of what was corrected and which issues keep recurring. Use that visibility to guide conversations, reinforce good habits, and focus attention where it matters.
Manager · Corrections made Sample data
Review corrections made while repair orders were still open, grouped by customer experience, dealership revenue, rework, and audit exposure. See the repair orders behind the report and print it for your team. Dollars for parts billed after a card come directly from the repair order.
Manager · Coaching report Sample data
See open repair orders with outstanding flags, then review recurring issues by advisor. Pull up the relevant ROs and print an advisor’s page for a focused coaching conversation.
Manager · Weekly trend Sample data
Track a check over time. Mark when your team starts focusing on it, then compare the weeks before and after for the department and each advisor.
Manager · Campaign notes Sample data
Bring your department’s campaign instructions onto scheduling and write-up cards, so employees have relevant guidance when they need it.
Review what was corrected while the RO was still open, with the underlying repair orders behind the report.
Use recurring patterns to guide conversations with employees and identify habits that need attention across the department.
Support new employees as they learn and experienced staff as they work, with guidance in the moment and weekly trends for the manager.
The customer experience
Clear information at booking helps customers plan their visit and helps employees set the right expectations. DealerNavi brings relevant recall guidance and manager notes onto the scheduling screen while the conversation is happening.
That support continues through write-up and invoicing, helping the team catch mistakes while there is still time to act.
The same overlay on the phone, the write-up, and the print window. Every screen in this section is live, with identifiers blurred.
Phone · BDC · Scheduling
Give employees relevant recall guidance and manager notes while they book the visit, helping customers understand the work and plan around the appointment.
Write-up · Advisor · DealerTrack
Give employees guidance they can act on during the write-up, helping them address billing, parts, and manufacturer requirements while there is still time to correct the repair order.
Warranty · Advisor · DealerTrack
For supported repairs, the card shows completed and missing documentation, with cause and correction text ready to copy onto the repair order.
Print · Cashier
Give employees a final check for missing coupons and billing mistakes before the customer reaches the cashier, while the repair order can still be corrected.
Every check on this page fires in production today.
Built by Verbeck Labs
DealerNavi brings the manufacturer’s recall and service bulletin requirements into the team’s daily workflow, helping employees turn complex information into practical decisions.
An AI-powered intelligence layer that works alongside dealership service department systems, helping employees catch mistakes, understand OEM requirements, protect the dealer, and make better decisions without disrupting their workflow.
DealerNavi installs from the Chrome Web Store on the advisor and BDC computers, in the same Chrome they already use for DealerTrack and the scheduling screen.
A one-time code ties each computer to the store and to the job at that desk.
The coaching report, the weekly trend, and the campaign notes are a web page the manager opens from anywhere.
The cards are built from the manufacturer’s own recall and TSB documents, loaded by us. An unknown campaign code alerts a manager.
Getting started
DealerNavi appears in Chrome on DealerTrack and the scheduling screen. Tell us which systems your dealership uses so we can confirm the fit.
Guidance appears as employees work, helping new staff build good habits and experienced staff catch oversights. Managers can use recurring patterns to focus their coaching.
The cards are built from the manufacturer’s recall and TSB documents, loaded by Verbeck Labs. Managers can add notes to campaign cards for their team.
Corrections made, open ROs with outstanding flags, coaching patterns, and weekly trends. The manager screens shown here use sample data to illustrate the reports.
Catch the mistake. Know the rule. Protect the dealer.
Tell us about your dealership and the systems your team uses. We’ll walk through DealerNavi and confirm how it fits your operation.