DealerNavi · Dealership service departments

Catch costly mistakes before the RO closes.

DealerNavi helps dealership service teams catch mistakes, understand manufacturer requirements, and make better decisions—right on the screens they already use.

Get in touch See it in action

Built inside a working dealership service department.

Live DealerTrack repair order with DealerNavi open. Four catches before invoice: campaign parts billed on an inspection-only op, rental on customer pay on a warranty RO, no rental agreement number, and a meter part billed on a no-parts software campaign line. — Live DealerNavi on DealerTrack. Customer name, phone, VIN, and store name blurred. Open the full repair order.

What your dealership gains

Protect the dealership. Support the whole team.

Revenue

Protect dealership revenue

Help your team catch billing and warranty issues while there is still time to correct them.

Customers

Protect the customer experience

Give employees the guidance to set clear expectations and catch errors before they become customer frustrations.

Employees

Help every employee get it right

Support new employees as they build good habits and experienced staff as they navigate the demands of a busy service department.

Managers

Make coaching more effective

Give managers visibility into corrections, recurring mistakes, and the areas where their team needs support.

DealerNavi is not an AI that replaces dealership employees. It’s intelligence that makes good employees better and helps prevent the mistakes that even experienced employees can make.

For the service manager

See the corrections. Strengthen the habits.

Manager · Corrections made Sample data

See what improved. Know where to coach.

DealerNavi gives managers a clearer view of what was corrected and which issues keep recurring. Use that visibility to guide conversations, reinforce good habits, and focus attention where it matters.

What the manager gets back

DealerNavi Corrections made report with sample data: the month’s corrections in four groups, the customer never felt it, the store got paid, less rework down the line, and audit exposure cleared. — Sample data The manager’s screen, with sample advisors and numbers.

On the screen they already have open

Guidance where the work happens.

From scheduling through write-up and invoicing, DealerNavi brings relevant guidance onto the screens your team already uses. These are live product screens, with identifiers blurred.

Phone · BDC · Scheduling

The appointment sets the expectation

Help your team give customers clear information and plan the visit around the work that needs to happen.

The phone call

Live scheduling-screen card for an instrument display safety recall: no parts needed, STOP SALE restrictions, what to tell the customer, and the two op codes it may take. — Live scheduling screen.

Write-up · Advisor · DealerTrack

Catch mistakes while the work is open

Bring billing and manufacturer requirements into the write-up, with guidance employees can act on while the repair order is in front of them.

The write-up

Live DealerTrack repair order with DealerNavi open: required campaign part to verify, over the 100,000-mile campaign cap, rental on customer pay on a warranty RO, and no rental agreement number. — Live DealerTrack.

Warranty · Advisor · DealerTrack

Help your team prepare the claim

Help employees check the documentation a repair needs, so they can address missing information before the claim is filed.

The claim checklist

Live DealerNavi card Warranty claim not ready on a front brake noise bulletin line: the cause says what was replaced and not why, no correction is written, and the failed part is not labeled. Copy buttons for the bulletin number, the failed part, a ready-made cause, and a ready-made correction. — Live DealerTrack.

How it starts

Three steps, on the computers the drive already uses.

Add it from the Chrome Web Store
On the advisor and BDC computers, in the same Chrome they already use for DealerTrack and the scheduling screen.
It shows up on the screens they already use
A one-time code ties each computer to the store and to the job at that desk. The cards appear on DealerTrack and the scheduling screen.
The manager gets the report
Corrections made, the coaching report, and the weekly trend, on a web page the manager opens from any browser.

Built by Verbeck Labs

Built around dealership service.

DealerNavi brings the manufacturer’s recall and service bulletin requirements into the team’s daily workflow, helping employees turn complex information into practical decisions.

An AI-powered intelligence layer that works alongside dealership service department systems, helping employees catch mistakes, understand OEM requirements, protect the dealer, and make better decisions without disrupting their workflow.

Verbeck Labs is a Utah company. DealerNavi is our product, built inside a working dealership service department, around the way service teams actually work.

Explore our private AI models

Catch the mistake. Know the rule. Protect the dealer.

See how DealerNavi fits your service department.

Tell us about your dealership and the systems your team uses. We’ll walk through DealerNavi and confirm how it fits your operation.

Get in touch

brandonv@verbecklabs.ai