120,057 miles. The coverage ends at 100,000.

On-screen captions

1. The agent adds program 22TE09.
2. DealerNavi shows the coverage limits before it’s booked.
3. Inspect first. Condition must be verified. 100,000-mile cap.
4. Last visit: 120,057 mi — over the cap.
5. Customer told up front — noted on the appointment.
6. No surprise at write-up.
7. Next call: the agent adds recall 25TA08.
8. Manager’s note for this model: loaner, could be 2–3 weeks.
9. Acknowledged.
10. Transportation: Loaner.
11. Recall booked, with the note for the advisor.
12. Store policy, applied on every call.
13. The BDC knows the limits and your store rules before the customer arrives.