Fix it too early and the claim gets debited.

On-screen captions

1. The agent adds recall 25TA15.
2. Inverter recall: inspect first, then repair or replace.
3. Phased launch — an interim-phase car repaired early is a debited claim.
4. About 1 in 5 need an inverter — set expectations.
5. Phase checked, booked with a loaner and a note.
6. No debit. No surprise for the customer.
7. Next call: the agent adds campaign 25TD01.
8. Limited service campaign — expires Sep 30, 2028.
9. Completing it keeps 10 yr / unlimited-mile coverage on program 22TE09.
10. Booked — and the customer knows why it matters.
11. Booked before it expires.
12. No debited claims from interim-phase cars. No expired campaigns left on the table.