Videos
See it catch the mistakes that cost you.
What costs you money
Warranty claims that pay short, get debited or get charged back.
Tech time, op codes and claim details, checked while the RO is still open.
Flagged 2.1 hours. Clocked 0.4.
The clocked time sits in a window advisors rush through. 0:39
The repair pays 4.7 hours. The tech wrote 2.0.
Campaign tech time checked against what the op pays. 0:42
The recall’s done. The claim is still wrong.
Tech time and pay type, caught before the RO closes. 0:33
Fix it too early and the claim gets debited.
Phased recalls and expiring campaigns, explained at booking. 1:01
The warranty story: “Replaced front brake pads and shims.”
Not enough for the claim. The card lists what’s missing and the words to fix it. 0:40
This RO was about to go out with three mistakes.
Op code, tech time and a missing part, re-created from a real repair order. 0:50
What saves you money
Parts, pay and prices that never get billed right.
Caught at the desk, before the customer reaches the cashier.
One quick oil change. Four mistakes on the RO.
Tech pay, parts, the vehicle record and the advertised price. 0:49
Three lines. Three wrong pay types.
Warranty, service contract and customer pay, sorted before the RO closes. 0:41
The customer was about to pay for a recall part.
Op codes, campaign parts and the right line. 0:41
Customer experience
Customers who know what to expect before they arrive.
The agent types the code. DealerNavi shows what the job needs while the customer is still on the phone.
The customer’s on the phone about a recall.
What the job needs, from the phone call, not the write-up. 0:50
120,057 miles. The coverage ends at 100,000.
Coverage limits and your store’s rules, at booking. 0:56
A 13.6-hour engine job, booked like an oil change?
The prep and the parts, from the phone call. 1:01