Video · What costs you money

This RO was about to go out with three mistakes.

Op code, tech time and a missing part, re-created from a real repair order. 0:50

Each example is re-created from an actual repair order or appointment, with names and identifiers changed. The screens are simulated; DealerNavi works on the screens your team already uses.

On-screen captions

  1. Two campaigns on one RO, reviewed before it closes.
  2. Op code 26TA02R2 isn’t a 26TC02 op — did you mean 26TC02R2?
  3. Tech time can’t be checked until the op code is valid.
  4. Op code corrected.
  5. Op valid — now the time is checked: 3 hr flagged on a 1.5 hr op.
  6. Tech time corrected to 1.5.
  7. 23TA09 needs the No. 2 fuel tube clamp — not billed.
  8. Clamp billed on the recall line.
  9. Clean. Nothing to charge back.
  10. Caught in the DMS, fixed by the advisor — before the claim was ever submitted.

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How to catch warranty mistakes before the RO closes

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