The customer was about to pay for a recall part.

On-screen captions

1. Two campaigns on one RO. DealerNavi reviews it before it closes.
2. Three problems — all flagged at once.
3. Op code built for a different model — switched to 25TD01R4.
4. Required campaign part missing — 04004-7410R billed.
5. Recall part billed to the customer — moved to the recall line.
6. Clean. No recall part on the customer’s bill.
7. The right op code, the right parts, the right line — before the RO closes.