Video · What costs you money

The warranty story: “Replaced front brake pads and shims.”

Not enough for the claim. The card lists what’s missing and the words to fix it. 0:40

Each example is re-created from an actual repair order or appointment, with names and identifiers changed. The screens are simulated; DealerNavi works on the screens your team already uses.

On-screen captions

  1. Warranty brake line — the claim isn’t ready yet.
  2. A checklist of exactly what’s missing.
  3. Ready-made Cause — copy, paste.
  4. Ready-made Correction: op, time, T1/T2, FPN.
  5. Clean. The bulletin-history reminder stays.
  6. Warranty stories checked against the claim requirements, with copy-ready fixes.

Read the guide

How to catch warranty mistakes before the RO closes

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