Video · What costs you money

The repair pays 4.7 hours. The tech wrote 2.0.

Campaign tech time checked against what the op pays. 0:42

Each example is re-created from an actual repair order or appointment, with names and identifiers changed. The screens are simulated; DealerNavi works on the screens your team already uses.

On-screen captions

  1. The tech wrote the op code and his time in the story.
  2. The advisor keys them in: 2.0 hours. Enter, Enter, Ok.
  3. The op pays 4.7 hours. The tech is flagged 2.0.
  4. 2.7 hours the tech doesn’t get paid — and the claim comes up short.
  5. Back in the time window: flagged to the full 4.7.
  6. Clean. The tech and the claim get the full time.
  7. The tech and the claim get the full time the op pays.

Read the guide

How to avoid warranty audit chargebacks and debits: a service manager’s checklist

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