Video · What saves you money

One quick oil change. Four mistakes on the RO.

Tech pay, parts, the vehicle record and the advertised price. 0:49

Each example is re-created from an actual repair order or appointment, with names and identifiers changed. The screens are simulated; DealerNavi works on the screens your team already uses.

On-screen captions

  1. An express RO. DealerNavi reviews it before it closes.
  2. Three problems flagged at once — a fourth waits for Print.
  3. Tech paid twice for one oil change — duplicate removed.
  4. Oil filter never billed — added.
  5. No license plate on file — added.
  6. The advisor hits Print — one last check.
  7. Rotation billed $4.95 under the advertised price.
  8. Billed at the advertised $24.95. Clean.
  9. Express ROs checked before the customer reaches the cashier.

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