Video · What costs you money

Flagged 2.1 hours. Clocked 0.4.

The clocked time sits in a window advisors rush through. 0:39

Each example is re-created from an actual repair order or appointment, with names and identifiers changed. The screens are simulated; DealerNavi works on the screens your team already uses.

On-screen captions

  1. The tech wrote his op codes and times in the story.
  2. Line 2: the advisor keys them in.
  3. Right of Actual: 0.40 clocked. He keys right past it.
  4. Line 3 — Enter, Enter, Enter, Ok.
  5. DealerNavi caught line 2: 2.10 hours flagged, 0.40 clocked.
  6. In an audit, a job like this can be charged back in full.
  7. Clocked time checked against flagged time while the RO is still open.

Read the guide

How to avoid warranty audit chargebacks and debits: a service manager’s checklist

More videos: what costs you money

Get in touch All the videos