DealerNavi · Dealership service departments
DealerNavi checks appointments and repair orders while your team is still working them, so mistakes get fixed before the customer arrives or the RO closes. Managers see what was corrected.
How DealerNavi works
Your team keeps working in the systems it knows. DealerNavi sits on top of those screens, reads what is on them, and shows a card beside the work.
Your team
BDC agents book the visit in the scheduling screen. Advisors write up the repair order in your DMS.
DealerNavi
As a campaign code, operation code or line goes in, DealerNavi checks it against the manufacturer’s requirements, your store’s rules and your manager’s notes.
The card
For the BDC agent, what to tell the customer and the parts to check before the visit. For the advisor, the wrong pay type, a missing claim detail, or cause and correction text ready to copy.
The manager
Reports show the corrections made while repair orders were still open, the ROs behind them, and where to coach.
A few of the checks
From a working service department
The demo below re-creates actual repair orders and appointments, with names and identifiers changed.
2½-minute demo
A warranty job the tech barely clocked, and one flagged at twice what the op pays. A tech paid twice, an oil filter never billed, and a recall part on the customer’s bill. A coverage limit and a fuel pump recall, explained while the customer is still on the phone. DealerNavi flags each one on the screens your team already uses.
Watch every exampleWhat small improvements could be worth
Missed charges, avoidable claim denials and warranty audit chargebacks put dealership revenue at risk. A single warranty audit can cost a dealership anywhere from $10,000 to hundreds of thousands of dollars in chargebacks. Better preparation matters, alongside the time your employees gain and the habits new hires build.
Warranty revenue · Example
Three claims worth $1,000 each show how quickly the exposure can add up. Catching missing warranty details before the RO closes can help reduce avoidable claim denials and later audit chargebacks.
Employee efficiency · Estimate
About 30 hours back for the team if five employees each save 15 minutes a day looking up requirements or reworking paperwork.
New-hire learning curve · Target
An illustrative target: a ten-week learning curve becomes eight weeks, helping a new hire get comfortable with routine write-ups and requirements two weeks sooner.
In the event of an audit · Example
In a warranty audit, the manufacturer reads the repair orders against what was submitted and charges back what does not match, often the entire job. If an auditor finds 50 claims at $1,000 each without a complete story, that is $50,000 from one audit. Real audits run from $10,000 to hundreds of thousands of dollars; one store was charged back more than $250,000.
These are illustrative examples, not measured DealerNavi results. DealerNavi cannot guarantee claim payment or audit outcomes. Staff time represents added capacity, not a payroll reduction. Results vary by store.
Warranty exposure: 3 assumed claims × $1,000 = $3,000 at risk. This is a scenario, not a monthly savings estimate or an assumed denial or chargeback rate. The claim dollars are counted once, whether the risk is an initial denial or a later audit chargeback. The amount your team can protect depends on the issue, the correction and the manufacturer’s requirements and review.
Audit example: 50 assumed claims × $1,000 = $50,000. It shows how the same gaps add up when an audit reviews many claims at once; it is not a rate or a forecast.
Audit range and the $250,000 case: drawn from 30 years of fixed ops experience with manufacturer warranty audits. They describe what an audit can cost a dealership, not a DealerNavi result.
Employee time: 5 employees × 15 minutes × 24 working days = 30 hours per month. At an assumed fully loaded staff cost of $35 an hour, that time is worth $1,050.
New-hire ramp-up: an assumed 10-week starting point × 20% = 2 weeks sooner. This is a planning target to validate with your team, not an observed improvement.
The examples describe different benefits and should be evaluated separately. They do not establish a combined savings figure or return on investment.
Real results · One location
September 2026 at one dealership service department running DealerNavi, from its Corrections made report: corrections made while the repair order was still open, on 99 repair orders.
Pay types and part placement caught before the cashier, so nobody paid out of pocket for warranty or recall work.
Parts that would have gone unbilled, and rental lines moved to warranty pay so the rental days get reimbursed.
Details the warranty administrator would otherwise chase before a claim could go in: rental agreement numbers, plates, op codes, bulletin references.
Time, documentation and bulletin details the manufacturer checks on audit, where one wrong detail can cost the entire job.
From August 4 to October 24, the same store made 287 corrections on 235 repair orders. The report counts only corrections it can confirm were made while the RO was open, and leaves out flags whose outcome it could not confirm. Counted October 25, 2026. One store’s results, with the store not named.
On the screen they already have open
Explore the booking guidance and warranty checklists below, then open the walkthrough for more examples.
Phone · BDC · Scheduling
Parts requirements, the customer explanation, and manager notes appear together while the BDC books the visit.
The phone callWarranty · Advisor
The warranty card shows completed and missing documentation for a supported repair. Open the walkthrough for the cause and correction examples.
The claim checklistCustomer experience · From the first phone call
Customer experience scores matter to GMs and service managers. DealerNavi helps your team address the avoidable surprises behind them, starting before the customer arrives.
Set realistic expectations
Give the BDC guidance to explain realistic visit timing while the customer can still choose a day and plan transportation. The advisor can welcome them with expectations already set, before their day is disrupted.
Explain possible campaign outcomes
If a campaign inspection fails, the OEM may need to release repair parts and the customer may be without their vehicle for extra days. Help the BDC explain that possibility before the appointment, so the advisor’s call comes with context.
Prepare parts before the visit
Bring parts requirements and manager instructions into scheduling so your team can pre-order eligible campaign parts and check availability. Reduce the chance of a customer arriving, or leaving a car all day, for work that cannot be completed because parts were never ordered.
New BDC agents and service advisors
Most stores are always training someone. DealerNavi’s cards show a new BDC agent or advisor what a veteran would check, on the screens they already use, and the employee makes every decision.
A new BDC agent
While the appointment is booked, cards show campaign eligibility, parts requirements, what to tell the customer and the manager’s notes.
A new service advisor
On the open RO, cards point out the wrong pay type, a missing operation code or missing warranty claim details, with cause and correction text ready to copy, and a final invoice check before the customer reaches the cashier.
New employees build good habits on real appointments and repair orders, and managers can see which issues keep coming back. How to train new advisors and BDC reps
For the service manager
Manager · Corrections made Sample data
Open the corrections report to see which issues the team addressed and the ROs behind them. Use the coaching report and weekly trends to decide where to follow up.
What the manager gets backThe experience behind DealerNavi
A busy service drive asks a lot of its people: get the write-up right, understand the manufacturer’s requirements, keep the customer informed, and protect the dealership’s revenue.
Every dealership service department works a little differently. DealerNavi is built to adapt quickly, with guidance and features shaped around your team’s workflow and the areas you want to improve.
