https://dealernavi.com/2026-10-26 https://dealernavi.com/walkthrough2026-10-18 https://dealernavi.com/privacy2026-10-09 https://dealernavi.com/terms2026-10-09 https://dealernavi.com/contact2026-10-10 https://dealernavi.com/faq2026-10-12 https://dealernavi.com/guides2026-11-03 https://dealernavi.com/guides/catch-warranty-mistakes-before-the-ro-closes2026-10-12 https://dealernavi.com/guides/improve-service-csi-and-cxi-scores2026-10-12 https://dealernavi.com/guides/avoid-warranty-audit-chargebacks2026-11-03 https://dealernavi.com/guides/train-new-service-advisors-and-bdc-reps2026-10-13 https://dealernavi.com/guides/write-a-warranty-cause-and-correction2026-10-25 https://dealernavi.com/guides/stop-wrong-pay-types-on-repair-orders2026-11-03 https://dealernavi.com/videos2026-10-18 https://dealernavi.com/videos/tech-clocked-too-little2026-10-18https://dealernavi.com/videos/tech-clocked-too-little.webpFlagged 2.1 hours. Clocked 0.4.The clocked time sits in a window advisors rush through. Clocked time checked against flagged time while the RO is still open.https://dealernavi.com/videos/tech-clocked-too-little.mp4392026-10-17T04:18:13+00:00 https://dealernavi.com/videos/tech-flagged-short2026-10-18https://dealernavi.com/videos/tech-flagged-short.webpThe repair pays 4.7 hours. The tech wrote 2.0.The repair pays 4.7 hours. The tech wrote 2.0. Campaign tech time checked against what the op pays, so the tech and the claim get the full time.https://dealernavi.com/videos/tech-flagged-short.mp4422026-10-17T04:18:13+00:00 https://dealernavi.com/videos/campaign-claims2026-10-18https://dealernavi.com/videos/campaign-claims.webpThe recall’s done. The claim is still wrong.The recall’s done. The claim is still wrong. Tech time and pay type, caught before the RO closes.https://dealernavi.com/videos/campaign-claims.mp4332026-10-17T04:18:13+00:00 https://dealernavi.com/videos/booking-phased-recall2026-10-18https://dealernavi.com/videos/booking-phased-recall.webpFix it too early and the claim gets debited.Fix it too early and the claim gets debited. Phased recalls and expiring campaigns, explained at booking.https://dealernavi.com/videos/booking-phased-recall.mp4612026-10-17T04:18:13+00:00 https://dealernavi.com/videos/warranty-story2026-10-18https://dealernavi.com/videos/warranty-story.webpThe warranty story: “Replaced front brake pads and shims.”Not enough for the claim. The card lists what’s missing and the words to fix it. Warranty stories checked against the claim requirements.https://dealernavi.com/videos/warranty-story.mp4402026-10-17T04:18:13+00:00 https://dealernavi.com/videos/real-repair-order2026-10-18https://dealernavi.com/videos/real-repair-order.webpThis RO was about to go out with three mistakes.Op code, tech time and a missing part, re-created from a real repair order, caught before the claim was ever submitted.https://dealernavi.com/videos/real-repair-order.mp4502026-10-17T04:18:13+00:00 https://dealernavi.com/videos/express-lane2026-10-18https://dealernavi.com/videos/express-lane.webpOne quick oil change. Four mistakes on the RO.Tech pay, parts, the vehicle record and the advertised price. Express ROs checked before the customer reaches the cashier.https://dealernavi.com/videos/express-lane.mp4492026-10-17T04:18:13+00:00 https://dealernavi.com/videos/pay-types2026-10-18https://dealernavi.com/videos/pay-types.webpThree lines. Three wrong pay types.Three lines. Three wrong pay types. Warranty, service contract and customer pay, sorted before the RO closes.https://dealernavi.com/videos/pay-types.mp4412026-10-17T04:18:13+00:00 https://dealernavi.com/videos/campaign-parts2026-10-18https://dealernavi.com/videos/campaign-parts.webpThe customer was about to pay for a recall part.Op codes, campaign parts and the right line. The right op code, the right parts and the right line, before the RO closes.https://dealernavi.com/videos/campaign-parts.mp4412026-10-17T04:18:13+00:00 https://dealernavi.com/videos/booking-campaign-facts2026-10-18https://dealernavi.com/videos/booking-campaign-facts.webpThe customer’s on the phone about a recall.What the job needs, from the phone call, not the write-up. The facts for every campaign the agent books, while the customer is still on the phone.https://dealernavi.com/videos/booking-campaign-facts.mp4502026-10-17T04:18:13+00:00 https://dealernavi.com/videos/booking-coverage-limits2026-10-18https://dealernavi.com/videos/booking-coverage-limits.webp120,057 miles. The coverage ends at 100,000.120,057 miles. The coverage ends at 100,000. Coverage limits and your store’s rules, at booking.https://dealernavi.com/videos/booking-coverage-limits.mp4562026-10-17T04:18:13+00:00 https://dealernavi.com/videos/booking-engine-and-fuel-pump2026-10-18https://dealernavi.com/videos/booking-engine-and-fuel-pump.webpA 13.6-hour engine job, booked like an oil change?A 13.6-hour engine job, booked like an oil change? The prep and the parts, from the phone call.https://dealernavi.com/videos/booking-engine-and-fuel-pump.mp4612026-10-17T04:18:13+00:00